Benefits of Using On the Go's Rider-focused Call Center

At On the Go, we understand the importance of accessible and reliable transportation in the daily lives of aging adults as well as disabled and underserved communities . Our call center agents are called Transportation Support Representatives (TSRs) because they ensure that riders can access vital services within their communities.

Our TSRs are trained in emotional intelligence and ready to handle various logistical challenges. They excel at assisting riders who may be unfamiliar with app-based rideshare platforms. Clear and empathic communication is our hallmark, allowing us to convey riders' exact locations to drivers, resulting in a remarkably low no-show rate of just 3%.

What truly sets us apart is the strong and genuine relationships our TSRs build with our regular riders. We remember your stories, your preferences, and your unique needs, ensuring a personalized and heartfelt experience. Plus, multilingual representatives are here to assist riders with language barriers.

At On the Go, our goal is to make transportation a source of dignity and empowerment, improving quality of life and decreasing social isolation for community members.

When you partner with us, you receive access to:

• A custom toll-free number for your transportation program
• Call center agents available seven days a week
• Multilingual U.S.-based representatives across all time zones

Click below to schedule a discovery call and learn more about how On the Go's specialized call center can provide transportation solutions for your organization.