On the Go - Press

Harnessing Emotional Intelligence for Enhanced Customer Service

June 17, 2024

At the recent Public Media Business Association (PMBA) Annual Conference, Tina Nguyen, Program and Outreach Coordinator for the San Diego County Senior Transportation Program operated by On the Go, delivered an enlightening presentation on emotional intelligence (EI) in customer service.

How Travelers Aid San Diego Amplifies Its Impact

March 20, 2024

Travelers Aid San Diego stands as a testament to a century-long commitment to providing vital transportation services to underserved communities in San Diego County. Their strategic partnership with On the Go has expanded their capacity to schedule rides in the region.

How Our TSRs Help Your Riders

February 9, 2024

On the Go’s client-centered program is founded on the principle of putting our riders at the center of everything we do. This means our riders experience a dependable, personal approach every time they call On the Go. Riders are greeted by a friendly, compassionate, real person on the other end of the line.

Research on the Benefits of Accessible Transportation

Research on the Benefits of Accessible Transportation

January 16, 2024

Access to safe and affordable transportation determines whether people can receive healthcare services, how they socialize with family members and friends, how they get to work and school, and which neighborhoods they can live and thrive in. Read on to learn more about how lack of transportation can have a profound impact on communities across the county.

The Discovery Call Roadmap

The Discovery Call Roadmap

January 10, 2024

Transportation programs are as diverse as the communities they serve, catering to a specific set of riders, operating within unique budgets, and pursuing individual goals. At On the Go, we acknowledge that a one-size-fits-all approach doesn't always work.

8 Tips for a Smooth Rideshare Trip

8 Tips for a Smooth Rideshare Trip

November 15, 2023

On the Go partners with rideshare services like Lyft and Uber to provide convenient, affordable, and seamless transportation for riders across the country. We understand that individuals may experience uncertainty leading up to their rideshare experience.

A better ride experience

Expand Coverage and Service with Local Transportation Providers

September 8, 2023

On the Go partners with Lyft and Uber Health to connect your riders to an extensive network of rideshare options. However, we know that based on your program's unique needs, some of your riders may require access to transportation providers that offer a higher level of service.

Scheduling Rides with Care: Jessica Valero's Story

July 14, 2023

Transportation is crucial to our daily well-being, yet older adults and people with disabilities can face significant challenges accessing safe and reliable rides. Luckily, unsung heroes are working tirelessly behind the scenes to ensure that community members with barriers to transportation can confidently navigate their community.

Sharing Rides and Community

March 15, 2023

At 81 years old, Sheldon Weissbuch has been a faithful member of Temple Beth Emet for years, and nothing stops him from attending Saturday morning services. Until recently, Sheldon relied on On the Go to get him back and forth.

How Voucher Systems Can Help Your Transportation Program Stay Within Budget

March 15, 2023

Organizations offering transportation services know how important it is to have a program that meets their budget and reporting requirements and provides a fulfilling ride experience for their clients. At On the Go, we understand our partner’s needs and have many options to provide the exact service our partners want for their clients.

Improving the Lives of San Diego's Seniors

January 25, 2023

On the Go recently helped Jewish Family Service of San Diego (JFS) land a $1.5 million grant from the county. The funding helped launch the San Diego Senior Transportation Program, which provides free rides to low-income seniors.

On the Go Partners with Uber Health

September 19, 2022

As of August 2022, On the Go expanded its core service by partnering with Uber Health in addition to our long-standing partnership with Lyft. This added a direct integration from our software to Uber drivers, connecting your riders to an extensive network of rideshare options.

On the Go, Lyft Partner to Support San Diego’s Senior Community

June 23, 2020

On the Go, a program dedicated to providing transportation solutions to adults 60 years and older in the San Diego community, today announced its partnership with Lyft, a transportation network company, to provide meal deliveries and transportation access for San Diego’s senior community.

Do you need help getting your clients to their vaccine appointments?

March 19, 2021

On the Go, a program dedicated to improving health outcomes and quality of life with integrated transportation solutions, is working with organizations across the country to safely and efficiently transport vulnerable people to vaccination sites.